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Warranty

All products have a manufacturer’s certified warranty. It is indicated on the specific product or the packaging of the specific product and differs for various products. Information regarding the manufacturer’s warranty period for the selected product can be clarified by contacting an e-shop employee.

If quality problems are ascertained for a product during the warranty period, the Client should call the e-shop to agree on a subsequent course of action. A product of unsatisfactory quality can be replaced with a quality product of the same type or an equivalent product, or alternatively the Client will be reimbursed with the sum of money paid for the product. It is compulsory for the Client to present documents certifying the original purchase: check, waybill or receipt that certifies payment, warranty coupon, if such is issued during the sale of the product.

The manufacturer’s warranty terms and conditions are invalid, if:

- if a buyer can not submit properly completed warranty card

- if the product, intended for personal (household, family) needs, was used for unacceptable purposes

- the Client has autonomously tried to prevent the damage and carry out repairs to the product;

the product have traces of unauthorized repairs;

- If the serial number of the product or the product is changed, erased, or it is impossible to determine

 the Client has stored the product in violation of the storage instructions;

- the Client has autonomously tried to prevent the damage and carry out repairs to the product;
- the Client has stored the product in violation of the storage instructions;

- if documents certifying the purchase are not presented: check, waybill or receipt that certifies payment, or warranty coupon

 

Warranty does not cover the following damage of the products: 
- damage is caused by the non-compatibility of power voltage, telecommunications, or cable network to the manufacturer’s specified standards, or due to a rapid fluctuation in temperature, as well as due to other storage and external factors (soot, smoke, dust, moisture);

- damage caused by the ingress of foreign objects, substances, liquids, insects;


Rights of refusal are realised in accordance with the Consumer Rights Law and LR Cabinet of Ministers Regulations No.207 of 28 May 2002, "Regulations on Distance Contracts”.

The Client can use his rights of refusal and unilaterally withdraw from a distance contract within 14 calendar days of the day of the receipt of the product. In this instance, the product should be returned in its original packaging and with its full contents intact, together with a completed refusal form and document certifying purchase, as well as a warranty coupon if such was issued during the sale of the product. The product cannot be returned in accordance with these terms and conditions, if its use has begun, because by starting to use it the buyer confirms that the product conforms to the order.

Please note that these terms and conditions do not apply to the consumables kits, accessories, batteries, lamps, filters,  fuses and other components with a limited resource, if such a change involves the design and it is not connected with the disassembling of  the goods (products). The return of such products will not be accepted. 


To avoid misunderstandings, at the time of receiving the product the Client must check to ensure that the product conforms to the order. 

Disputes, disagreement and objections shall be resolved by way of mutual negotiation. In the event that an agreement cannot be reached, any dispute, disagreement or claim will be resolved in the court institutions of the Republic of Latvia in accordance with the legislative norms of the Republic of Latvia.

 

Consumer Rights Protection Law

Regulations on Distance Contracts

 


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